San Jose Fire Department Selects Easyworkorder.com High-tech support services helps streamline Fire Department

Monday, Jul. 10, 2006

With 31 fire stations, serving a population of 920,000 and an area of 205 square miles, the San Jose Fire Department is one of the largest fire departments in the United States. Earlier in 2005, Captains Jim McClure Cheryl Faltersack set out to find a facilities solution they could use to easily manage the facilities needs of their large number of fire stations. It was imperative that the solution be easy to use, robust, and tie in with the city's general services department. They selected Easyworkorder.com because of its Internet implementation, its ease of use and its power. Easyworkorder.com provides the fire department the ability to manage the facilities work flow for any of their 31 fire stations, from anywhere in the world, 24 hours a day. Chief McClure and Captain Faltersack found many of the features of Easyworkorder.com a glove fit for the way the fire department operates. They were impressed that all activity for any work order is logged and available to any city employee, without the need to add hardware or software, and that they were not tied to a particular computer in the city's network. A further consideration was the ability to easily include the city's general services department so that work for the fire stations could be dispatched and coordinated, replacing their email based work order management system. McClure and Faltersack were also impressed with the other built-in modules of Easyworkorder.com: tenant management, vendor management, equipment management, preventive maintenance, and project management. With Easyworkorder.com's tenant interface and its vendor e-work request / vendor e-reply features, they now have the ability to collaborate with the fire stations and their vendors, full-circle, tracking all activity along the way as they provide the fire stations with the world class service they want.

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